Customer Success Engineer
New
H
HightouchCustomer Data Platform
Remote (Europe)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, and French or German
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsCustomer SuccessSaaSSlackTechnical supportCRM
Requirements
- 2+ years of experience in a customer-facing role.
- Technical background acquired through professional experience or education.
- Conversant in SQL or a strong willingness to learn basic and advanced topics.
- High proficiency in reading, writing, and speaking English.
- Fluency in either French or German.
- Strong discovery and interpersonal skills.
- Intellectual curiosity, ambition, and humility.
- Ability to adapt to an ever-changing and ambiguous work environment.
- Thorough understanding of the technology industry and key players.
- Demonstrated ability to be a self-starter and team player.
Responsibilities
- Provide technical support to users via Intercom, Slack, phone, and email.
- Ensure customers extract maximum value from the Hightouch platform.
- Read and interpret technical API documentation to assist users.
- Collaborate across departments, including Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
- Maintain a thorough understanding of the SaaS ecosystem, including CRMs, ESPs, and ERPs.
- Take initiative on processes and contribute to company growth in a fast-paced startup environment.
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