Analista de Implementação Júnior - Customer Success
New
J
JobgetherB2B SaaS
BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementAgileSCRUMDigital MarketingCustomer Success
Requirements
- Previous experience in Customer Success within B2B SaaS or technology companies, preferably with hands-on experience in Implementation or Onboarding.
- Practical knowledge of Customer Success metrics, particularly indicators used to measure onboarding and implementation effectiveness.
- Strong time-management and organizational skills, with the ability to manage multiple implementation projects and customer interactions simultaneously.
- Excellent communication skills, with the ability to communicate clearly, adapt explanations to different audiences, and teach customers in a practical and engaging way.
- Genuine interest in helping customers, combined with empathy, active listening, resilience, and a problem-solving mindset.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Customer-oriented approach with strong attention to customer needs, expectations, and business objectives.
Responsibilities
- Conduct onboarding for new customers and partners by diagnosing their business context and jointly defining initial objectives.
- Develop implementation strategies that help customers achieve their goals and reach early success milestones using the available tools.
- Guide customers and partners through platform setup and adoption, adapting meetings and training to their specific needs and expectations.
- Encourage customer autonomy by providing clear, practical, and didactic guidance throughout the implementation journey.
- Monitor platform usage and relevant implementation indicators to identify opportunities, risks, and areas requiring additional support.
- Manage multiple implementation projects simultaneously, coordinating schedules, follow-ups, milestones, and customer commitments.
- Build strong customer relationships through empathetic communication, active listening, and proactive problem-solving.
- Act as a bridge between customers and internal Product, Sales, and Support teams to resolve issues and maintain implementation progress.
- Handle objections and challenging situations with resilience, flexibility, and a customer-oriented mindset.
- Contribute to continuous improvements in onboarding and implementation practices, helping deliver scalable and consistent customer experiences.
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