Client Success Specialist – Track & Field
New
F
FloSportsSports Media
Remote, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–2 years experience in operations, support, customer service, or event coordination
- Required Skills
- Data entryCustomer support
Requirements
- Excellent communication and partner service skills
- Familiarity with Track & Field and/or Cross Country workflows
- Strong organizational skills and ability to manage multiple tasks
- Tech-savvy and comfortable learning web-based software tools
- Detail-oriented, reliable, and consistent in follow-through
- Ability to work independently and contribute to a team
- Adaptable to changing seasonal demands
- Bachelor’s degree (desired)
- 1–2 years experience in operations, support, customer service, or event coordination (desired)
- Familiarity with MileSplit, DirectAthletics, TFRRS, or meet registration software (preferred)
Responsibilities
- Manage relationships with key partners including timers, meet directors, and associations
- Support meet setup and registration workflows using MileSplit and DirectAthletics software
- Execute postseason advancement and results processing for state championships
- Monitor and resolve partner support tickets
- Facilitate registration, streamline payment processes, and manage results data with meet hosts
- Troubleshoot software issues and provide clear partner communication
- Collaborate with the Stats team to ensure data accuracy in MileSplit databases
- Contribute to documentation, process tracking, and partner resource updates
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