Senior Analyst, Application Support
J
JobgetherIT Security & HR Tech
Remote in India, Standard business hours with occasional after-hours supportFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 8 years of professional experience
- Required Skills
- Quality AssuranceScriptingServiceNowTroubleshooting
Requirements
- Bachelor’s degree in a relevant discipline or high school diploma/GED with at least four years of relevant experience.
- Minimum of 8 years of professional experience with substantial focus on supporting and developing enterprise applications.
- Strong ServiceNow experience, particularly with HR Service Delivery (HRSD).
- Hands-on expertise with Employee Center, Virtual Agent, Agent Workspace, workflow design, scripting, ACLs, and reporting.
- Proven ability to evaluate business requirements and develop technical implementation plans and specifications.
- Experience managing ServiceNow releases, patches, upgrades, migrations, and enhancements.
- Proficiency in application integrations, data imports/exports, and scheduled job management.
- Demonstrated ability to perform complex troubleshooting and root-cause analysis.
- Strong communication and stakeholder-management skills for technical and non-technical audiences.
- Ability to work independently, prioritize demands, and provide after-hours/emergency support when required.
Responsibilities
- Manage and support the ServiceNow HRSD platform, including administration, configuration, maintenance, and production support.
- Maintain platform health and stability by analyzing incidents, resolving operational issues, and providing on-call support.
- Configure and enhance ServiceNow capabilities including Employee Center, Case, Knowledge, Portals, Agent Workspace, and workflows.
- Deliver development requests by translating business requirements into technical specifications, test cases, and solutions.
- Support system integrations, data flows, and large imports/extractions across legacy and third-party applications.
- Coordinate end-to-end incident triage with product teams, vendors, and stakeholders to ensure service level compliance.
- Support platform releases, upgrades, patches, and migrations, including risk assessment and testing.
- Manage platform security, including users, groups, roles, and access control lists.
- Partner with product and business teams to ensure user stories are actionable, feasible, and testable.
- Document platform configurations, architecture, and operational procedures.
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