Lead, Technical Account Management (Travel, New Markets)
New
A
AffirmFintech, E-commerce
Remote USFull-TimeLead
Salary146,000 - 225,000 USD per year
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Job Details
- Experience
- At least five years in a b2b customer facing technical role and three years as a people manager.
- Required Skills
- People ManagementRESTful APIs
Requirements
- At least five years in a b2b customer facing technical role.
- Three years as a people manager.
- Strong technical background in web development technologies.
- Proficiency with REST APIs.
- Computer science degree or professional engineering experience.
- Ability to quickly build rapport with engineering customers.
- Excellent communication skills, both for internal advocacy and external client-facing interaction.
- Bachelor’s degree in a related field or equivalent practical experience.
Responsibilities
- Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
- Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch.
- Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed.
- Forecast the demand for TAMs and recruit as necessary.
- Evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities.
- Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met.
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