Member Support Associate
T
TwinDigital Health
Scaling rapidly across the U.S., Tuesday-Saturday, 10:30am-7pm CSTContractEntry
Salary$21.00-$24.00 hourly
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Job Details
- Languages
- Fluent in English and Spanish preferred
- Experience
- 2+ years of experience in customer facing roles
- Required Skills
- Time ManagementCustomer support
Requirements
- Completed a post-secondary program
- 2+ years of experience in customer facing roles
- Experience in a high-volume, queue-based contact center environment
- Proven ability to manage back-to-back customer interactions across phone, video, and chat
- Ability to resolve technical issues in real time
- Skilled in de-escalation and handling challenging conversations
- Strong organizational skills and ability to prioritize in a metrics-driven workflow
- Fluent in English and Spanish preferred
- Healthcare experience preferred
Responsibilities
- Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
- Support a continuous flow of scheduled, member-facing visits throughout the day
- Engage with members via video and phone calls, providing real-time, solution-oriented support
- Handle back-to-back customer interactions across phone, video, and chat channels
- Troubleshoot technical issues efficiently while delivering empathetic member experiences
- Document all interactions accurately in real time and resolve support cases within a ticketing system
- Prioritize and triage inbound inquiries to ensure timely resolution
- Consistently meet Service Level Agreements (SLAs) and performance metrics
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