Appointment Experience Specialist
New
H
Home Genius ExteriorsHome Services
Fully RemoteFull-Time
Salary$20+ / hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Confident, professional, and conversational phone presence.
- Strong customer service skills.
- Objection-handling skills.
- Excellent communication and organization skills.
- Attention to detail.
- Ability to build rapport and communicate with empathy.
- Reliable, coachable, and goal-oriented mindset.
- Ability to succeed in a fast-paced, fully remote environment.
Responsibilities
- Confirm appointments through outbound calls and texts.
- Prepare homeowners for their scheduled appointments.
- Address questions, concerns, and cancellation requests.
- Re-engage canceled or missed appointments.
- Maintain accurate customer records.
- Partner with appointment setters and sales teams.
- Meet performance goals for confirmations, saves, and completed appointments.
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