Hardware Support Specialist - Swing Shift

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LVTIntelligent Site Technology

American Fork, Utah, United States, 3:00 p.m. to 11:30 p.m. (Swing Shift)Full-TimeMiddle

Salary not disclosed

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Job Details

Requirements

Proficiency with multimeters to troubleshoot low-voltage DC systems.
Hands-on experience in mechanical or electrical trades (e.g., automotive, electrical, HVAC, solar, appliance, or home-systems).
Strong technical problem-solving skills using manuals, training materials, and historical data.
Ability to exercise diagnostic judgment to distinguish component failures from configuration issues.
Clear communication skills to direct technicians over the phone under time pressure.
Detail-oriented approach to capturing accurate technician interaction records.
Ability to work onsite at American Fork, UT HQ for 6 weeks of training (9:00 a.m. – 5:00 p.m., Mon–Fri).
Ability to work a consistent 3:00 p.m. – 11:30 p.m. swing shift (remote) following training.
Eligibility to register with the State of Utah as an Alarm Agent (includes federal background check and fingerprinting).

Responsibilities

Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
Direct field technicians by phone through troubleshooting, root-cause identification, and resolution.
Guide technicians through mechanical challenges encountered during installation or repair.
Reference case history and diagnostic charts to resolve recurring or complex hardware issues.
Identify and report the replacement parts needed to complete each repair.
Document every technician interaction accurately and completely so the next person picks up a clear case.
Resolve a high percentage of incoming requests independently once trained, escalating when a problem needs engineering input.
Support technicians during evening hours, when field crews on later schedules depend on a responsive team behind them.

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