Lead Service Experience Designer

New

NTT DATAConsulting, Innovation

United StatesFull-TimeLead

SalaryUSD 100778 - 186625 / year

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Job Details

7+ years of leading service design projects in consulting, agency, or enterprise environments.
7+ years of experience in strategy, product, or innovation consulting.
7+ years of experience with business acumen: business principles, financial analysis, and market dynamics.
7+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, and service blueprinting.
7+ years of experience with Agile, JTBD, Design Thinking, and Lean Start-Up methodologies.
7+ years of expertise with analytical tools (Excel, SQL, or BI tools) and storytelling/presentation software (PPT, Miro, Figma).
7+ years of experience with enterprise digital ecosystems and emerging technology.
Bachelor’s degree in business, design, engineering, or a related field (MBA/MS is a plus).
Portfolio demonstrating strategic service design leadership and measurable business impact.
Case studies showing complex stakeholder management and cross-functional collaboration.
Examples of service design work that spans multiple touchpoints and organizational systems.

Lead end-to-end service design engagements with Fortune 500 clients, navigating complex organizational dynamics and stakeholder alignment.
Design end-to-end service ecosystems spanning digital and physical touchpoints to drive revenue growth and operational efficiency.
Manage project teams while contributing to the development of the broader service design practice.
Drive business development by crafting compelling proposals and identifying opportunities for deeper client engagement.
Collaborate with visual and product design teams to orchestrate comprehensive design toolkits.
Mentor junior designers and elevate talent from UX and research backgrounds into strategic service design roles.

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