Principal Product Manager, Guest Retention
New
O
OwnerRestaurant Software
This role is 100% remote and can be based anywhere in the United States or CanadaFull-TimePrincipal
SalaryThe estimated starting base salary range for this role is $280-300K, plus a generous pre-IPO equity package
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceProduct ManagementProduct designA/B testingData analytics
Requirements
- 8+ years of product management experience.
- Track record of shipping software that made a difference for your customers.
- Excellent product sense and the ability to define successful product solutions.
- Deep customer empathy and experience performing research to uncover user needs.
- Strong data fluency with the ability to integrate quantitative and qualitative data for decision-making.
- Proficiency handling ambiguity and setting clearly defined goals independently.
- Clear written and verbal communication skills.
- Competence with technical complexity, comfortable discussing architectural implications and project tradeoffs with engineers.
Responsibilities
- Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and strategic bets.
- Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars.
- Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale.
- Use AI to personalize marketing at scale—delivering brand-specific messages and offers to millions of guests.
- Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers.
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