Danish Speaking Customer Expert
New
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Mercier Consultancy GroupAutomotive
Greece. Athens, Attica, Greece. Denmark. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. Barcelona, Catalonia, SpainFull-Time
SalaryCompetitive Monthly Salary, Monthly Performance Bonus, 2 Extra Salaries Per Year (13th and 14th salary)
Apply NowOpens the employer's application page
Job Details
- Languages
- Danish, English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Danish (spoken and written) is absolutely essential for this role.
- Excellent communication skills, both in Danish and English for internal training purposes.
- Strong passion for the automotive industry and a customer-centric mindset.
- Proficiency in digital platforms and modern CRM tools.
- Ability to thrive in a remote setting while maintaining high professional standards.
Responsibilities
- Provide world-class support to Mercedes-Benz clients regarding luxury vehicle features and services.
- Manage inquiries via phone, email, and chat with a focus on automotive excellence and brand prestige.
- Assist customers with technical troubleshooting related to sophisticated onboard vehicle systems.
- Maintain high levels of customer satisfaction, upholding the premium standards expected within the automotive industry.
- Process service requests and provide detailed information regarding Mercedes-Benz maintenance and warranty policies.
- Collaborate with internal teams to ensure seamless communication and exceptional service delivery.
- Stay updated on the latest Mercedes-Benz technological innovations and market-leading automotive solutions.
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