Italian Speaking Customer Expert
M
Mercier Consultancy GroupAutomotive Customer Service
Greece. Italy. Spain. France. Germany. BelgiumFull-Time
SalaryCompetitive Monthly Salary package, 2 Extra Salaries Per Year (13th and 14th salary) guaranteed, and Monthly Performance Bonus
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Job Details
- Languages
- Italian, English
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent Italian (spoken and written) is strictly required.
- Exceptional verbal and written communication skills in both Italian and English.
- Passion for the automotive industry.
- Genuine interest in Mercedes-Benz brand values.
- Strong problem-solving abilities.
- Commitment to delivering premium-level service excellence.
Responsibilities
- Act as a primary point of contact for Mercedes-Benz owners, providing high-touch assistance with automotive inquiries and vehicle service information.
- Maintain a deep understanding of Mercedes-Benz automotive products, technology, and luxury service standards.
- Handle complex customer queries with professionalism and technical accuracy.
- Coordinate with service centers and technical departments to ensure seamless resolution of maintenance and warranty concerns.
- Utilize CRM tools to document interactions and track automotive data.
- Support brand growth by championing customer-centric initiatives.
- Engage in continuous training on automotive innovation and customer service.
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