Italian Speaking Customer Care Expert
M
Mercier Consultancy GroupAutomotive Customer Service
Greece. Athens, Attica, Greece. Sofia, Sofia City Province, Bulgaria. Italy. France. SpainFull-Time
SalaryCompetitive Monthly Salary with 13th and 14th salaries paid annually.
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Job Details
- Languages
- Native or fluent Italian (spoken and written).
- Required Skills
- Problem SolvingTechnical supportCRMCustomer support
Requirements
- Native or fluent Italian (spoken and written).
- Valid EU passport.
- Genuine interest in the automotive sector and a passion for customer excellence.
- Strong communication skills and a professional, empathetic attitude.
- Ability to adapt to a remote work environment.
- Excellent problem-solving capabilities.
- Basic technical literacy.
Responsibilities
- Provide high-level assistance to Italian-speaking clients regarding vehicle inquiries, maintenance schedules, and technical support.
- Represent premium automotive brands by delivering expert advice and solutions via phone, email, and chat.
- Guide customers through automotive service processes, ensuring a seamless and luxury-standard user experience.
- Maintain detailed records of customer interactions, vehicle diagnostics, and case history within our CRM systems.
- Collaborate with cross-functional teams to resolve complex automotive service-related issues effectively.
- Stay updated on the latest automotive market trends and vehicle specifications to better advise our diverse client base.
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