Italian Speaking Automotive Expert
M
Mercier Consultancy GroupAutomotive
Greece. Athens, Attica, Greece. Italy. Germany. France. SpainFull-Time
SalaryCompetitive Monthly Salary.
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Job Details
- Languages
- Italian
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Native or fluent Italian (spoken and written).
- Previous experience or a strong technical background in the automotive industry.
- Excellent communication and problem-solving skills.
- Proven ability to work in a remote professional environment with high attention to detail.
Responsibilities
- Provide expert support and technical guidance for automotive clients via phone, chat, and email.
- Assist customers with inquiries regarding vehicle specifications, maintenance schedules, and warranty services.
- Maintain a deep understanding of current automotive trends and brand-specific technical developments.
- Ensure high levels of customer satisfaction by resolving complex automotive-related issues efficiently.
- Collaborate with cross-functional teams to streamline service processes and enhance the user experience.
- Document all interactions accurately within the CRM, adhering to internal quality standards.
- Act as a brand ambassador, reflecting the prestige and reliability expected in the automotive industry.
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