Head of Product, Conversations

New

Help ScoutB2B SaaS

This role is open to US-based applicants only.Full-TimeManager

Salary263,000 - 290,000 USD per year

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Job Details

Proven experience owning a core product at scale, particularly software intended for daily-use.
Demonstrated experience shipping AI-powered products and understanding their success/failure patterns.
Strong commercial and monetization instincts with experience packaging B2B SaaS products.
Technical fluency to engage with engineering teams on system architecture.
Data self-sufficiency to run independent analyses and pressure-test product direction.
Experience managing product managers, including coaching for judgment and product craft.
Excellent writing skills for creating one-pagers, briefs, and strategic narratives.
Deep understanding of the B2B SaaS landscape, specifically support team workflows.
Proficiency in utilizing AI tools for research synthesis, strategy testing, and prototyping.
Ability to collaborate effectively across organizational boundaries to manage shared product surfaces.

Set the vision and strategy for the Conversations product group, ensuring the evolution of Inbox and Copilot as a unified experience.
Drive the Inbox roadmap hands-on, focusing on speed, reliability, and product polish.
Drive the Copilot roadmap hands-on, developing integrations and AI-driven assistance features.
Manage monetization strategy, designing packaging that accounts for both seat and AI usage models.
Partner with the Autonomy group to ensure seamless integration between human-centric workspaces and agent platforms.
Engage directly with customers to identify pain points and opportunities for AI intervention.
Collaborate with GTM and CS teams to refine product positioning, adoption, and feedback loops.
Build and coach the Conversations PM team while remaining hands-on with strategic product decisions.

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