Head of Product, Intelligence
New
H
Help ScoutB2B SaaS
This role is open to US-based applicants only.Full-TimeManager
Salary263,000 - 290,000 USD per year
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Job Details
- Required Skills
- Data AnalysisProduct ManagementTeam management
Requirements
- Proven experience scaling zero-to-one products into successful revenue lines.
- Strong commercial product experience balancing features, user experience, and monetization.
- Demonstrated experience shipping and iterating on AI-powered software products.
- Previous experience managing product managers while maintaining a hands-on contributor approach.
- Data self-sufficiency, including the ability to run independent analyses and pressure-test strategy.
- Technical fluency to engage with engineering teams on system architecture decisions.
- Proficiency with AI tools for research, prototyping, and synthesis.
- Excellent writing skills for creating product briefs, one-pagers, and narratives.
- Background in B2B SaaS, ideally with experience building for support-oriented teams.
- Strong judgment and prioritization skills for high-leverage decision-making.
Responsibilities
- Set the vision and strategy for the Intelligence group, aligning Agent and Signal systems.
- Drive the Agent roadmap hands-on, focusing on unified platform capabilities and AI configuration.
- Ship Signal product iterations rapidly to validate customer value and define monetization moments.
- Collaborate with partners to design and model outcome-based pricing for Intelligence products.
- Design technical and functional interfaces between Intelligence and the rest of the Help Scout ecosystem.
- Partner with GTM and CS teams to ensure clear product positioning, adoption, and feedback loops.
- Build, manage, and coach a growing team of product managers.
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