Senior Test Engineer - Genesys Cloud Contact Center
New
U
Unison GroupBanking/Financial Services
IndiaContractSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- JiraWebRTCAzure DevOps
Requirements
- Bachelor’s degree in IT, Computer Science, Telecommunications, or related field.
- 6+ years of software/system testing experience.
- Strong hands-on experience in Genesys Cloud/contact center and telephony testing.
- Strong knowledge of IVR, ACD, call flows, routing, and contact center operations.
- Experience with telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR and billing validation.
- Experience with JIRA, Azure DevOps, or similar test/defect management tools.
- ISTQB Foundation certification required.
- Advanced ISTQB certification is an advantage.
- Arabic/English IVR testing experience is an advantage.
- Banking/Financial Services experience is preferred.
Responsibilities
- Design and execute test cases for Genesys Cloud contact center solutions.
- Test Arabic/English IVR, DTMF, call flows, ACD and skills-based routing.
- Validate inbound/outbound calls, callback, campaigns, and dialling functionality.
- Test voice/screen recording, CDR, billing, reports, dashboards, and quality management.
- Validate telephony integrations including PRI/ISDN, SIP, SBC, BYOC and WebRTC.
- Perform failover, resilience, performance, and integration testing.
- Manage defects and maintain traceability between requirements, test cases, and defects.
- Support SIT, UAT, cutover, and production validation.
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