Customer Success Manager
New
M
MagicOutsourcing Platform
Philippines, Eastern Time (9:00 AM–8:00 PM ET, Monday–Friday)Full-TimeMiddle
Salary₱60,000 - ₱80,000 / month
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Job Details
- Languages
- English
- Experience
- 3–5 years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelHubSpotGoogle SheetsAccount Management
Requirements
- 3–5 years of B2B customer success or account management experience managing a portfolio of accounts.
- Proven track record of direct ownership of revenue retention and expansion targets.
- Experience in the US market with an understanding of SMB challenges and executive communication norms.
- HubSpot proficiency or expert-level Salesforce skills.
- Intermediate to advanced Excel and Google Sheets skills, including pivot tables and VLOOKUP.
- Strong written and spoken English proficiency for daily C-level and Director-level conversations.
- Ability to work US business hours (9:00 AM–8:00 PM ET).
- Professional home office setup with high-speed internet (50+ Mbps), headset, and quiet environment.
Responsibilities
- Own a portfolio of accounts, prioritizing based on size, health, and growth potential.
- Maintain 90%+ gross revenue retention and 110%+ net revenue retention through proactive expansion.
- Manage renewals 60–90 days before expiration to address concerns and negotiate terms.
- Facilitate data-driven QBRs for enterprise and growth accounts.
- Execute 30-60-90 day onboarding framework for new clients.
- Build strategic relationships with C-suite executives and senior decision-makers.
- Analyze usage data to predict churn and identify expansion opportunities.
- Prepare monthly portfolio health reports tracking retention, NRR, CSAT, and NPS.
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