Crochet Customer Support Agent
New
F
Foxelli GroupE-commerce
Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa., Eastern European Time Zone (EET — UTC+2/UTC+3); shift requirement of 6:00 PM – 2:00 AM USA time zone.Full-TimeMiddle
Salary800 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent or near-native spoken English.
- Required Skills
- Active listeningCustomer support
Requirements
- Fluent or near-native spoken English.
- Hands-on experience with crochet (patterns, stitches, materials, and techniques).
- Proven background in phone-based customer support and/or upselling.
- Strong emotional intelligence and active listening skills.
- Ability to work independently and manage a steady daily workload.
- Reliable computer and high-speed internet connection.
- Availability to work at least 5 hours during typical EET working hours.
- Previous remote work experience is a plus.
Responsibilities
- Deliver friendly and solution-oriented support via phone, chat, and email.
- Conduct structured phone interviews with potential customers to assess needs and recommend products.
- Drive upsells by identifying value-aligned opportunities.
- Resolve customer issues with calmness, care, and follow-through.
- Record feedback and flag trends to help the team improve our services.
- Maintain a professional tone that reflects our brand values across all communication channels.
- Collaborate cross-functionally to ensure a smooth customer journey from start to finish.
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