German Speaking Customer Agent
New
M
Greece. Germany. Switzerland. Austria. Sofia, Sofia City Province, Bulgaria. Riga, Riga, LatviaFull-TimeEntry
SalaryCompetitive Monthly Salary. Attractive Monthly Performance Bonus. 2 Extra Salaries Per Year (13th and 14th salary).
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Job Details
- Languages
- Native or fluent German (spoken and written)
- Required Skills
- Customer support
Requirements
- Native or fluent German (spoken and written) is mandatory.
- Strong communication skills and a passion for the retail industry.
- Previous experience in customer-facing roles is considered a significant advantage.
- Proficiency in computer systems and digital multitasking.
- Ability to adapt to a remote work environment while remaining professional and goal-oriented.
Responsibilities
- Provide high-quality support to customers of a global online marketplace, ensuring a premium retail experience.
- Assist with inquiries related to product listings, order tracking, returns, and digital payments in the retail industry.
- Resolve complex consumer disputes with a focus on brand loyalty and customer satisfaction.
- Collaborate with international teams to optimize retail support workflows and maintain service level agreements.
- Maintain accurate records of customer interactions within the company’s internal retail management systems.
- Act as a brand ambassador, ensuring that all online and offline retail service interactions reflect our client’s high standards.
- Stay updated on the latest e-commerce trends and retail policies to provide accurate, up-to-date information.
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