Field Enablement Specialist | Housing
E
EliseAIHousing Technology
Location: Remote; Secondary Locations: New York CityFull-TimeMiddle
Salary$70,000-115,000
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Job Details
- Experience
- 2+ years of experience in a customer-facing training, coaching, implementation, or consultant role
- Required Skills
- Presentation skillsCustomer SuccessCoachingTraining
Requirements
- 2+ years of experience in a customer-facing training, coaching, implementation, or consultant role.
- Experience translating customer education resources into live, interactive training for diverse audiences.
- Willingness to travel up to 75% of the time to conduct in-person training sessions.
- Strong communication and presentation skills, with the ability to convey complex information clearly.
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in company products.
- Proven ability to build rapport with customers and establish trusted advisor relationships.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
- Fluency in Spanish is a plus.
- Experience in the multifamily industry is a plus.
Responsibilities
- Design and deliver tailored, interactive live training sessions and workshops to ensure product adoption.
- Customize workshops based on a diagnosis of specific customer workflows and onsite operations.
- Partner with the customer education team to co-build AI-powered training tools and modules.
- Drive product development by gathering and sharing actionable feedback from the field.
- Iterate on training content in real-time based on customer engagement and feedback.
- Collaborate across company teams to align training evolution with product and business changes.
- Stay current on industry trends and best practices in training and onboarding.
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