Member Engagement Specialist
New
M
Movn HealthVirtual cardiac rehabilitation
Remote-first work environmentFull-TimeMiddle
SalaryCompetitive base salary commensurate with experience.
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Job Details
- Languages
- Bilingual (English/Spanish strongly preferred).
- Experience
- 3+ years
- Required Skills
- Google SheetsHIPAACRM
Requirements
- 3+ years in member engagement, patient outreach, care coordination, or health coaching.
- Proven experience in virtual care, digital health, or chronic care management settings.
- Demonstrated ability to drive measurable outcomes in appointment adherence and panel utilization.
- Proficiency with multi-channel outreach strategies (inbound/outbound calls, SMS, voicemail, direct mail).
- Technical comfort with CRM platforms, EHR systems (eClinicalWorks), and Customer.io.
- Advanced skills in Google Sheets for reporting and panel management.
- Strong emotional intelligence and cultural sensitivity for diverse patient populations.
- HIPAA compliance knowledge and commitment to patient privacy.
- Demonstrated ability to build outreach playbooks, scripts, and SOPs.
- Bilingual (English/Spanish) is strongly preferred.
- Background in motivational interviewing or behavior change communication is a plus.
Responsibilities
- Conduct structured intake and onboarding calls to build trust and set program expectations.
- Manage a patient panel to maximize attendance and treatment adherence throughout the 12-week program.
- Execute multi-channel outreach sequences including phone, SMS, voice notes, and messaging to prevent disengagement.
- Respond rapidly to cancellations and no-shows to fill gaps in clinician schedules.
- Collaborate with care managers and clinical staff to relay patient status and maintain workflow efficiency.
- Track engagement KPIs and document outreach SOPs and playbooks to support future team scaling.
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