PrudentRX

Rising pharmacy costs continue to strain group health plans, with specialty medications driving some of the fastest and most significant cost increase...

Private Company
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Open Positions4

Tampa, Florida, United StatesFull-TimeContact Center ITPosted
  • Administer and optimize the Five9 CCaaS platform to ensure system health and optimal performance.
  • Manage routing logic, queues, agent profiles, and flow design using Five9's Agentic AI platform.
  • Monitor and analyze IVA containment, call deflection, and self-service metrics to identify optimization opportunities.
  • Serve as the primary technical contact for Five9, coordinating with vendors and carriers to resolve incidents and manage escalations.
  • Evaluate, test, and implement new platform features and integrations while maintaining thorough documentation.
  • Partner with operations leadership to translate business requirements into technical configurations.
Change Management
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About PrudentRX

Rising pharmacy costs continue to strain group health plans, with specialty medications driving some of the fastest and most significant cost increases in the industry. PrudentRx offers an innovative, proven solution designed to help self-funded employers and unions take control of these rising expenses. Through its specialty copay assistance program, PrudentRx significantly reduces—and often eliminates—the cost of covering high-priced specialty medications, delivering immediate and measurable savings without disrupting member access to care. Backed by a commitment to high-quality programs and exceptional service, PrudentRx empowers employers to lower costs, protect plan sustainability, and support better outcomes for their members.

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