Senior Project Manager, EDO
New
I
Irth SolutionsSaaS, Oil & Gas
United States. CanadaFull-TimeSenior
Salary120,000 USD per year
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Job Details
- Experience
- 12+ years
- Required Skills
- Project ManagementStakeholder managementChange ManagementSaaSBudget managementRisk Management
Requirements
- 12+ years of experience managing customer-facing software implementation projects, preferably within a Professional Services organization at a software or SaaS company.
- Proven experience partnering with external customers and cross-functional internal teams, including Sales, Engineering, Product Management, and other business stakeholders.
- Excellent customer engagement, presentation, written, and verbal communication skills.
- Strong organizational and multitasking abilities, with exceptional attention to detail and the ability to manage multiple projects, priorities, and resources simultaneously.
- Demonstrated ability to work effectively in a fast-paced, evolving environment and adapt to changing processes and business requirements.
- Proven experience managing customer escalations at all organizational levels, including executive stakeholders.
- Strong understanding of project financials, including revenue, costs, budgets, profitability, and margins.
- Strong knowledge of project management methodologies, tools, and industry best practices.
- Experience developing, implementing, maintaining, and consistently following repeatable project management processes and methodologies.
- Demonstrated ability to identify risks, resolve issues, manage dependencies, and drive projects to successful outcomes.
- Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Business, Project Management, or a related field; or equivalent professional experience.
Responsibilities
- Lead and manage complex projects and programs to support successful customer implementation, deployment, and adoption of Irth's platform.
- Develop and manage project plans, timelines, deliverables, budgets, resources, and success metrics.
- Monitor project progress, identify risks and issues, and develop and execute mitigation and resolution plans.
- Communicate project status, risks, dependencies, changes, and progress clearly and consistently to customers and internal stakeholders.
- Serve as the primary liaison between Irth customers and internal teams to ensure effective communication, alignment, and project execution.
- Manage customer expectations and relationships throughout all phases of the project lifecycle.
- Coordinate cross-functional resources and proactively identify additional resources needed to address implementation needs and customer issues.
- Manage changes to project scope, schedules, and costs using appropriate project management and change-control practices.
- Ensure project deliverables, internal processes, SOPs, and client-facing documentation remain accurate, current, and aligned with company objectives.
- Track project outcomes, including ROI and customer success metrics, and communicate progress to relevant stakeholders.
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