Manager, SMB Sales Engineering
New
J
JobgetherTelecommunications, IT
Remote position open to qualified candidates located in eligible U.S. statesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering; 2+ years of leadership experience.
- Required Skills
- CybersecurityPeople ManagementNetworkingCRM
Requirements
- 5+ years of experience in telecommunications, broadband, networking, IT, or Sales Engineering.
- 2+ years of leadership, supervisory, or team-lead experience.
- Experience supporting SMB customers or high-volume sales environments.
- Strong understanding of broadband technologies, including DOCSIS, fiber, PON, FTTx, and 5G/LTE.
- Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, and cellular failover.
- Familiarity with managed routers, firewalls, endpoint security, hosted voice, unified communications, SIP, and business continuity.
- Proven experience leading technical discovery, solution design, and customer presentations.
- Ability to create and deliver technical training and sales-enablement content.
- Bachelor's or associate degree in Engineering, CS, IT, Telecommunications, Business, or equivalent experience.
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.
- Willingness to travel for team meetings, training, and customer engagements.
Responsibilities
- Lead, coach, and develop a team of SMB Sales Engineers by establishing clear expectations and performance goals.
- Manage Sales Engineering workload and priorities across Field Sales, Call Center, and Business Customer Care.
- Oversee technical support functions, including customer discovery, solution design, and technical demonstrations.
- Develop scalable workflows, discovery guides, and training programs to enhance sales-enablement effectiveness.
- Partner with sales teams to translate complex connectivity and security requirements into practical business solutions.
- Create repeatable solution frameworks for diverse SMB segments like healthcare, retail, and professional services.
- Monitor performance metrics to drive revenue growth, product adoption, and operational efficiency.
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