Account Manager
New
H
Heller ConsultingNonprofit Technology
United States, Continental U.S. time zonesFull-Time
Salary40,000 - 60,000 USD per year
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Job Details
- Required Skills
- Data AnalysisProject CoordinationMicrosoft ExcelDigital MarketingAccount ManagementCRM
Requirements
- Strong professional communication skills, both written and verbal, with the ability to present information clearly to clients and internal stakeholders.
- Strong time-management and organizational skills, with the ability to prioritize multiple tasks and deadlines effectively.
- Demonstrated analytical thinking, reasoning, and problem-solving capabilities.
- Experience working with data and performing analysis in Microsoft Excel.
- General understanding of CRM platforms and digital marketing technologies.
- Familiarity with nonprofit fundraising, fundraising campaigns, direct marketing, or related data and technology environments is highly valuable.
- Ability to understand business requirements and translate them into practical processes, technical details, or delivery requirements.
- Strong ability to learn new business processes, systems, tools, and technologies.
- Ability to apply high-level business concepts and processes to unfamiliar tools and technical environments.
- Strong client-service mindset and the ability to develop productive, trust-based relationships.
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
- Availability to work regular Monday-Friday business hours within one of the four continental U.S. time zones.
- Ability to travel occasionally for company-funded annual activities or in-person team meetings.
Responsibilities
- Build and maintain strong, resilient relationships with clients based on trust, transparency, responsiveness, and partnership.
- Meet regularly with customers to understand their service needs, campaign requirements, reporting expectations, and digital or technology deliverables.
- Serve as a central point of coordination for customer-facing work, ensuring deliverables from multiple internal departments remain aligned, organized, and on schedule.
- Interpret client requirements, including incomplete or evolving requests, and translate them into clear technical details and actionable information for delivery teams.
- Supervise, coordinate, and drive communication around customer deliverables throughout the delivery lifecycle.
- Maintain a strong understanding of nonprofit fundraising, direct marketing campaigns, data requirements, and supporting technology.
- Identify opportunities to cross-sell or upsell additional services and solutions when they can address evolving client needs.
- Continuously develop knowledge of emerging tools, techniques, and solutions that can support data and technology transformation for clients.
- Provide reliable, professional, and high-quality customer service while managing multiple priorities and stakeholder expectations.
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