Director, VSL Customer Success
New
J
JobgetherEducation Technology
Based in United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Approximately 10–15+ years of relevant experience; at least 7 years of leadership experience
- Required Skills
- Stakeholder managementAccount ManagementData analytics
Requirements
- Bachelor’s degree and/or extensive professional experience in K–12 education, EdTech, or customer success.
- Approximately 10–15+ years of relevant professional experience.
- At least 7 years of leadership experience, including developing teams and managing remote organizations.
- Demonstrated experience delivering large-scale K–12 implementations and educator training programs.
- Proven success executing customer success strategies with accountability for adoption, retention, and expansion.
- Deep experience in strategic account management with district leaders, administrators, and educators.
- Strong proficiency with customer success platforms, analytics, and reporting tools.
- Ability to combine strategic thinking with hands-on execution and operational rigor.
- Ability to travel up to 30% as needed.
- Reliable cable or fiber-optic broadband connection with minimum speeds of 10 Mbps download and 5 Mbps upload.
Responsibilities
- Lead, coach, and develop a high-performing team across Customer Success, Professional Learning, Product Enablement, and Analytics.
- Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, retention, and expansion.
- Develop and scale customer success playbooks, engagement models, and professional learning strategies tailored to K–12 environments.
- Establish customer health frameworks and performance metrics to proactively identify churn risks and drive retention.
- Partner with Product and Engineering to translate customer insights into product improvements and roadmap priorities.
- Represent customer needs to senior leadership and collaborate with Sales, Marketing, and Operations to strengthen the customer journey.
- Forecast capacity and optimize resources using customer data, usage trends, and pipeline insights.
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