Customer Service Specialist
New
J
JobgetherHigher Education
Based in the United StatesFull-TimeMiddle
Salary17 - 18.25 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime Management
Requirements
- Previous experience in customer service, student services, financial services, administrative support, or a related environment is preferred.
- Demonstrated desire and ability to build strong relationships and deliver excellent service to internal and external stakeholders.
- Strong problem-solving skills and the ability to investigate issues, identify solutions, and communicate next steps clearly.
- Ability to manage multiple tasks, competing priorities, and a diverse range of customer or constituent concerns.
- Comfortable working in a computer-based environment and using digital systems to manage information and communications.
- Strong written and verbal communication skills, with the ability to explain policies and financial information in an accessible manner.
- High level of integrity and discretion when handling confidential student, financial, and personal information.
- Strong organization, attention to detail, follow-through, and time-management skills.
- A college degree is preferred.
- Ability to work independently while collaborating effectively with colleagues across an integrated student services environment.
Responsibilities
- Provide responsive, professional, and student-focused support related to financial aid, student accounts, payment arrangements, and related financial questions.
- Troubleshoot account issues involving payments, financial aid, balances, and payment arrangements, identifying appropriate solutions and next steps.
- Work proactively with new and current students and their families to ensure appropriate payment and financial aid arrangements are in place.
- Respond to inbound phone calls, emails, and in-person inquiries while initiating outbound communications regarding financial aid and student account matters.
- Explain applicable policies, procedures, processes, and available payment options clearly and accurately.
- Build positive relationships with students, parents, and internal and external stakeholders through consistent, high-quality service.
- Handle confidential student and financial information with professionalism, discretion, and integrity.
- Manage multiple requests and a wide range of constituent issues while maintaining accuracy and timely follow-up.
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