Customer Service Specialist
New
V
Virtual CoworkerConstruction Industry
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Project CoordinationCustomer service
Requirements
- Professional experience in customer service.
- Ability to manage inquiries via phone, email, and messaging.
- Experience in scheduling and project coordination.
- Attention to detail for maintaining accurate records.
- Ability to communicate effectively with internal teams and customers.
- Ability to handle scheduling adjustments and prioritize project timelines.
Responsibilities
- Provide friendly and professional customer service via phone, email, and messaging.
- Respond to customer inquiries regarding fencing services, products, warranties, and scheduling.
- Escalate complex questions and concerns to the appropriate team members when needed.
- Manage and update daily schedules for fencing crews and customer projects.
- Communicate schedule changes, delays, and important updates to customers and internal teams.
- Monitor crew attendance and address scheduling issues at the start of each workday.
- Maintain accurate records of customer inquiries, requests, and follow-up actions.
- Adjust schedules based on project priorities, timelines, and crew availability.
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