Customer Experience Specialist
New
A
Allied Roofing PartnersResidential Roofing
Remote (U.S. – Central Time Zone Preferred), Central Time Zone preferredFull-TimeEntry
Salary$18–$22 per hour
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Job Details
- Required Skills
- Customer serviceLead GenerationCRM
Requirements
- Outbound call experience in customer service, appointment setting, inside sales, or call center environments.
- Experience talking with Home Owners.
- Outstanding phone presence with strong communication and active listening skills.
- Comfortable working remotely while managing daily priorities independently.
- Experience using CRM software and virtual phone systems.
- Tech-savvy with the ability to quickly learn new software and systems.
- Coachable, goal-oriented, and motivated by measurable performance.
- Reliable high-speed internet and a quiet, professional home office.
- Experience in roofing, home improvement, or other residential service industries is preferred.
- Bilingual (English/Spanish) is a plus.
- Comfortable following call scripts, performance dashboards, and structured workflows.
Responsibilities
- Respond to new website, phone, and social media inquiries within minutes.
- Contact homeowners to understand their needs and provide an exceptional customer experience.
- Qualify opportunities and schedule roofing inspections and estimates.
- Follow proven call scripts and follow-up processes.
- Accurately document all customer interactions within company CRM systems.
- Re-engage homeowners who previously requested estimates or information.
- Contact aging leads, previous customers, missed calls, and unsold estimates.
- Help convert existing marketing leads into scheduled appointments.
- Represent multiple Allied Roofing Partners brands with professionalism, urgency, and enthusiasm.
- Meet daily and weekly performance goals for response time, contact rates, and appointments booked.
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