Contact Center Customer Experience Specialist - PrePaid
New
U
U.S. BankBanking and Financial
United States, Shifts are assigned between 9:30 a.m. and 1:30 p.m. Central time.Full-TimeEntry
Salary$20/hourly
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 18 months of customer service or related experience
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime ManagementMultitasking
Requirements
- High school diploma or equivalent.
- Minimum 18 months of customer service or related experience.
- Proficient computer navigation skills using software packages including Microsoft Office.
- Ability to navigate multiple computer systems and applications simultaneously.
- Strong problem-solving and negotiation skills.
- Proven time management and multitasking abilities.
- Experience interacting positively with unsatisfied customers.
- Clear and articulate verbal communication skills with a professional tone.
- Ability to work assigned shifts between 9:30 a.m. and 1:30 p.m. Central time.
- Availability to work weekend shifts (Saturday and Sunday) every other weekend.
Responsibilities
- Respond to telephone or email inquiries, requests, and problems from customers.
- Research and resolve customer issues and errors, including fraud support and internet operations.
- Develop and maintain thorough knowledge of products, services, rates, terms, fees, regulations, and bank systems.
- Act as a liaison between customers and various U.S. Bank departments to resolve complex issues.
- Navigate multiple computer systems and applications to retrieve information.
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