Contact Center Care Coordinator
New
T
Texas OncologyHealthcare Oncology
Must reside in the state of TexasFull-TimeEntry
Salary14 - 20 USD per year
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Job Details
- Experience
- One year of experience
- Required Skills
- Microsoft OfficeCustomer serviceCRM
Requirements
- High school graduate or equivalent.
- One year of experience in customer service, call center, or healthcare-related role.
- Previous healthcare experience and familiarity with medical terminology.
- Computer skills and proficiency in Microsoft Office.
- Ability to communicate effectively and clearly, both verbally and in writing.
- Strong problem-solving and critical thinking skills.
- Ability to manage time effectively and prioritize tasks.
- Proficiency in a call center or customer service setting.
- Experience with Electronic Medical Record (EMR) systems.
- Professional, pleasant, and respectful telephone etiquette.
Responsibilities
- Ensure a positive patient experience by focusing on satisfaction and resolution.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and concerns effectively.
- Document customer interactions and record details of inquiries and comments.
- Follow up with customers to ensure issues are resolved.
- Meet or exceed established service level metrics for quality and productivity.
- Stay up-to-date with product and service information.
- Work collaboratively with team members to provide excellent customer service.
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