Bilingual Care Management Support
New
J
JobgetherHealthcare Customer Support
Candidates who reside in Puerto Rico, 11:00 AM to 8:00 PM ESTFull-TimeEntry
Salary32,000 - 41,800 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish
- Experience
- At least 1 year of experience
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Fluency in both English and Spanish, with successful completion of language proficiency assessments.
- At least 1 year of experience managing high-volume inbound and outbound calls.
- Demonstrated experience meeting productivity, quality, or service performance metrics.
- Proficiency with Microsoft Word, Excel, Teams, and Outlook.
- Ability to work a scheduled 8-hour shift between 11:00 AM and 8:00 PM EST.
- Dedicated, private workspace suitable for handling confidential health information.
- Reliable home internet service with minimum 25 Mbps download and 10 Mbps upload speed.
- High school diploma or equivalent preferred.
- Ability to accommodate occasional travel for training or meetings.
- Commitment to full attendance during the initial two-week training period.
Responsibilities
- Engage members through inbound and outbound calls to encourage participation in care management programs.
- Complete required non-clinical assessments and questionnaires to identify health risks and care needs.
- Help members schedule healthcare appointments and connect with community resources.
- Identify barriers to care and assist members in addressing gaps in services.
- Navigate multiple applications and systems to accurately document and maintain member information.
- Resolve member issues within established policies and guidelines while maintaining service standards.
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