Customer Support Advocate (Spanish)
New
T
TaskrabbitMarketplace Platform
This is a remote role based in Poland.Full-TimeEntry
SalaryThe annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
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Job Details
- Languages
- Fluency in English and Spanish is required
- Experience
- Minimum of 1 year of experience in a customer service role.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Minimum of 1 year of experience in a customer service role.
- Experience handling email, chat, messaging and phone interactions.
- Fluency in English and Spanish is required.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity.
- Empathetic communication skills.
- Demonstrated proficiency in communicating effectively through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
Responsibilities
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
- Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behavior to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
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