Business Analyst/Help Desk Support Specialist
New
O
OddballFederal Software
RemoteFull-Time
SalaryUnited States Wage Range: $85,000 – $110,000
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Job Details
- Required Skills
- PythonSQLAgileSharePointRGitHub
Requirements
- Bachelor’s Degree
- Experience working between technical and non-technical teams
- Strong written communication skills and an eye for clear, useful documentation
- Experience creating training materials and self-service resources
- Familiarity with SharePoint and GitHub
- Comfortable working in an Agile environment
- Ability to thrive in a remote, collaborative environment
- Some exposure to SQL, Python, or R is a plus
- Experience with Human-Centered Design principles is a plus
Responsibilities
- Serve as the connector between product teams, engineers, and end users — triaging requests, resolving issues, and keeping everyone informed
- Handle incoming requests for help or information and respond clearly and quickly
- Create and maintain training materials, step-by-step guides, FAQs, and video tutorials to help users help themselves
- Build and maintain a self-service knowledge base on SharePoint and GitHub
- Escalate technical issues to the right people and follow through until they're resolved
- Support configuration and setup tasks as needed
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