Senior Engineering Manager, Service Hub Omnichannel Group

New

JobgetherSaaS, AI-first platform

Based in United StatesFull-TimeManager

Salary$250,600–$401,000 USD, including applicable base salary, incentive compensation, and bonus targets.

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Job Details

Proven experience leading and scaling engineering organizations of 20+ engineers, including team leads and senior technical individual contributors.
Strong product engineering background with experience building and scaling SaaS products from early development through periods of significant growth.
Demonstrated experience guiding feature delivery across the full product lifecycle, from early validation and experimentation to mature production capabilities.
Strong understanding of both frontend and backend architecture, with the technical credibility to participate in and influence full-stack engineering decisions.
Hands-on technical leadership experience, including architecture, engineering strategy, technical problem-solving, and mentoring.
Demonstrated ability to drive high performance through effective goal setting, feedback, coaching, and performance management.
Ability to operate effectively in ambiguous and rapidly changing environments, making sound decisions without complete information.
Strong cross-functional collaboration skills and experience partnering effectively with Product, Design, and Engineering leadership.
Experience leveraging or integrating AI and generative AI into product development workflows or customer-facing features.
Experience with voice calling and SMS capabilities is a plus.
Experience building AI-powered products or agents is advantageous.
Exposure to both enterprise/upmarket and self-service/downmarket product experiences is a plus.

Lead, develop, and scale several engineering teams, including engineering leaders, senior technical contributors, and individual engineers.
Build and maintain a high-performance engineering culture through clear goals, continuous feedback, performance management, accountability, and career development.
Drive the delivery of scalable platform and product experiences that support communication capabilities across multiple customer-facing products and teams.
Partner closely with Product, Design, and cross-functional leadership to define priorities, shape roadmaps, and execute strategic initiatives.
Provide technical leadership across the full stack, guiding architecture, resolving complex engineering challenges, and contributing to critical technical decisions.
Align engineering teams around the needs of internal stakeholders and external partners by delivering a robust, reliable, and easy-to-integrate omnichannel platform.
Guide product development from early-stage validation and experimentation through mature, high-scale production experiences.
Navigate ambiguity and incomplete information, establish clarity, and enable teams to move quickly while maintaining strong technical and product standards.
Encourage the effective use of AI and generative AI in product development workflows and customer-facing experiences.
Mentor engineering leaders and senior technical talent while strengthening collaboration and technical alignment across the broader organization.

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