Forward Deployed Engineer Secure Services Edge
New
C
CiscoCloud Security
This is a fully remote position and can be based anywhere in the United States., Global across regions and time zonesFull-TimeSenior
SalaryUSD 186900 - 267700 / year
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Job Details
- Experience
- 10+ years (Bachelor's) or 7+ years (Master's)
- Required Skills
- PythonBash
Requirements
- Bachelor's degree in CS, Engineering, IT, or related field with 10+ years experience, or Master's with 7+ years experience.
- 7+ years in networking/security with direct customer ownership.
- 5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM).
- Strong technical knowledge of DNS, routing, IPsec tunnels, TLS, SAML, and SWG/Web Proxy.
- Deep understanding of zero trust access, VPN, web inspection, CASB, DLP, and firewall policy.
- Coding proficiency in Bash or Python.
- Ability to communicate engineering updates to executive and technical customer audiences.
- Experience with packet capture and analysis (Wireshark/tcpdump) and DPI failure modes.
- Ability to work effectively across time zones in a distributed organization.
Responsibilities
- Lead the technical relationship on a named set of large and/or strategic SSE accounts, including critical issues end to end.
- Drive proactive account health by improving deployment and rollout planning, configuration and policy consistency.
- Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs - and translate outcomes back to the customer.
- Feed recurring customer patterns back into product and engineering roadmaps as concrete requirements.
- Build and support the CX-driven runbooks and documentation from lessons learned and for future SSE deployments.
- Use AI-assisted log analysis with strong judgment.
- Script (Bash/Python) for diagnostics, health checks, automations, and lab reproduction.
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