Patient Engagement Coordinator
New
A
Accompany HealthHealthcare
United StatesContractMiddle
Salary$21 - $21 an hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceMultitaskingCRM
Requirements
- High School Diploma/GED or higher.
- 2+ years of related experience in a high-volume outbound call environment.
- Experience in healthcare customer service or healthcare sales/direct marketing preferred.
- Excellent patient communication skills with the ability to quickly build trust with seniors and patients with complex needs.
- Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets).
- Ability to handle multiple tasks simultaneously, such as typing notes while talking and managing two systems at once.
- Comfortable with high-volume, structured call workflows and maintaining energy throughout the day.
- Ability to thrive in a structured, high-output environment.
- Experience working in an Electronic Medical Record (EMR) system (preferred).
- Knowledge of Medicaid and/or Medicare programs and senior services (preferred).
- Ability to work after hours and weekends if needed (preferred).
Responsibilities
- Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients.
- Maintain a daily outbound call target of 135+ calls, working through structured call queues in internal CRM tools.
- Send SMS and message-based outreach to confirm appointments and provide follow-ups.
- Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls.
- Educate patients on the importance of ongoing care and benefits of their scheduled visits.
- Handle calls with warmth and professionalism, answering questions and directing patients as needed.
- Collaborate with clinical care teams to ensure alignment on visit readiness and follow-ups.
- Provide an empathetic, respectful, and encouraging patient experience on every call.
- Monitor scheduling metrics to contribute to engagement goals while maintaining service quality.
- Act as a liaison between patients and the care team to address basic concerns and questions.
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