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Patient Engagement Specialist

Patient Engagement Specialist

C
CadenceClinical AI, Healthcare
This position is remote and based in the United States., Monday through Friday 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time.Full-TimeMiddle
Salary$23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K.
Apply NowOpens the employer's application page

Job Details

Experience
2+ years of experience in sales, customer service, patient outreach, or healthcare support roles.
Required Skills
Customer serviceCRM

Requirements

  • 2+ years of experience in sales, customer service, patient outreach, or healthcare support roles.
  • Proven track record delivering service to patients or customers.
  • Excellent verbal and written communication skills, with the ability to build rapport and resolve objections.
  • Consistent track record of meeting performance metrics and engagement goals.
  • Proficiency with CRM platforms and Mac-based software tools.
  • Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms).
  • Comfort applying AI tools to structured workflows, reporting, and process documentation.

Responsibilities

  • Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
  • Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
  • Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.
  • Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation.
  • Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at-risk patients.
  • Document every patient interaction and engagement outcome accurately and consistently in internal systems.
  • Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint.
View Full Description & ApplyYou'll be redirected to the employer's site
$23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K.
Apply Now