Service Dispatch Coordinator
New
C
CyberSheath Services International LLCCybersecurity / IT Services
United States - Remote, Monday - Friday 8:00 AM - 5:00 PM Pacific (11:00 AM - 8:00 PM Eastern)Full-TimeMiddle
Salary45,000 - 65,000 USD per year
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Job Details
- Experience
- 1-3 years
- Required Skills
- Customer service
Requirements
- 1-3 years of customer service experience
- Experience in a Managed Services environment
- Knowledge of IT support tools and service techniques
- Strong verbal communication and active listening skills
- Ability to match technical resources to specific technical issues
- Proficiency in typing for quick and accurate data entry
- Self-motivated and capable of working in a fast-paced environment
- Ability to work effectively within a team
- Ability to work set hours of 8:00 AM - 5:00 PM Pacific
Responsibilities
- Coordinate schedules for remote and field technical resources
- Create and assign service requests arriving via phone, email, or other channels
- Escalate technical support tickets for desktop and network issues
- Maintain efficient and productive technician schedules
- Communicate incident progress and changes to customers
- Serve as primary point of contact for service requests
- Monitor open tickets and manage team SLA compliance
- Report on IT support resource utilization and request completion
- Ensure timely entry of time and expenses
- Support end-users with same-call resolution tasks
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