Remote Licensed Property & Casualty Advocate
New
Q
QualfonInsurance Services
United StatesFull-TimeEntry
Salary22.5 USD per hour
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- High School diploma or GED required.
- At least 6 months of customer service experience.
- Active Property & Casualty or Personal Lines license.
- Strong written and verbal communication skills.
- Ability to multitask across multiple applications.
- Typing speed of 20 WPM with 90% accuracy.
- Understanding of insurance compliance and regulatory standards.
- High-speed Internet via wired ethernet connection (minimum 50 Mbps download/5 Mbps upload).
- Availability to install 2FA software on a personal cell phone or tablet.
Responsibilities
- Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
- Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
- Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
- Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
- Maintain required certifications and actively pursue opportunities to grow product knowledge.
- Meet performance metrics related to service quality, responsiveness, and member satisfaction.
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