Customer Experience (CX) / Implementations Lead
D
DualEntryFintech / ERP
United StatesContractLead
Salary$75,000 – $150,000 USD
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Job Details
- Experience
- 3–6+ years
- Required Skills
- AccountingCustomer Success
Requirements
- 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory.
- Strong understanding of ERP systems and finance workflows.
- Knowledge of implementation best practices.
- Strong preference for an accounting or audit background.
- CPA certification or Big 4 accounting experience is a major plus.
- Demonstrated ability to solve complex problems in customer service.
- Experience thriving in fast-moving, early-stage environments.
- High level of ownership and autonomy.
Responsibilities
- Own end-to-end ERP implementations and long-term customer relationships.
- Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence.
- Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback.
- Establish and evolve implementation methodologies, processes, and operational standards.
- Challenge the status quo of what world-class ERP customer success looks like.
- Drive outcomes that meaningfully accelerate customer adoption and satisfaction.
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