Client Success Associate
J
JobgetherIT Asset Disposition
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years of experience in customer service, customer support, client success, or a related function; at least 2 years of experience in IT asset disposition (ITAD), IT services, electronics recycling, logistics, or a closely related industry
- Required Skills
- Operations ManagementMicrosoft ExcelCRMCustomer support
Requirements
- 2–3 years of experience in customer service, customer support, client success, or a related function.
- At least 2 years of experience in IT asset disposition (ITAD), IT services, electronics recycling, logistics, or a closely related industry.
- Comfortable working with Microsoft Excel or comparable spreadsheet tools, including organizing and reconciling operational data.
- Highly responsive and customer-focused, with a strong commitment to timely communication and follow-through.
- Excellent organizational skills and strong attention to detail, particularly when reconciling serial numbers, shipment records, device information, and documentation.
- Ability to manage multiple accounts, tasks, and priorities while maintaining accuracy and service quality.
- Strong problem-solving skills and a proactive approach to finding solutions, including coordinating with internal and external stakeholders when needed.
- Excellent written and verbal communication skills.
- Strong ownership and follow-through, with a commitment to resolving pending actions and responding to customer requests promptly.
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
Responsibilities
- Create and configure new loads or batches in the company’s platform on behalf of assigned customer accounts.
- Monitor loads throughout the processing lifecycle, from receipt and sorting through data sanitization or destruction, resale, and recycling, identifying and escalating delays.
- Manage smaller customer accounts or specific programs within larger accounts, serving as the primary day-to-day contact.
- Monitor inbound shipments against service-level expectations and follow up on lost, delayed, or incomplete deliveries.
- Respond promptly to end-user questions regarding shipping labels, box kits, pickups, and other routine service requests.
- Train customer contacts on submitting pickups, creating loads, navigating platform functionality, and interpreting status reports.
- Provide guidance on certificates of destruction and recycling, processing timelines, reporting, and other routine customer inquiries.
- Support Client Success Managers with account recaps, quarterly business review materials, and other customer-facing documentation.
- Maintain accurate account notes, activity records, and documentation within the CRM.
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