Customer Service Representative-Clinical
New
A
American Specialty Health IncorporatedHealthcare Customer Service
United StatesFull-TimeEntry
Salary15 USD per hour
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Job Details
- Experience
- 1 year experience performing customer service duties
- Required Skills
- Customer serviceVerbal communicationData entry
Requirements
- High School Diploma or GED certificate.
- 1 year experience performing customer service duties.
- Inbound call center experience (preferred).
- Basic computer skills.
- Strong verbal communication skills.
- Ability to utilize and maneuver in multiple systems during a single interaction.
- Reliable high-speed internet connection (50 Mbps down/10 Mbps up minimum).
- Ability to work from home in a designated work area.
- Ability to participate by video in online meetings.
Responsibilities
- Receive and respond to incoming telephone calls in a professional, accurate, and timely manner.
- Ascertain the nature of calls and record information in ASH proprietary systems.
- Look up caller information using internal tools and provide necessary assistance.
- Forward logs requiring further research to the appropriate department.
- Utilize online resources to provide timely responses to callers.
- Manage time effectively to ensure calls are answered within required timeframes.
- Attend weekly staff meetings to discuss issues and foster teamwork.
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