IT Support Technician
New
E
Emergent SoftwareIT Support
United StatesFull-TimeMiddle
Salary45,000 - 55,000 USD per year
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Job Details
- Experience
- 1-5 years
- Required Skills
- Google WorkspaceTroubleshooting
Requirements
- 1-5 years of experience in IT support, help desk, desktop support, or related role.
- Experience supporting both Windows and macOS environments.
- Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
- Strong troubleshooting, problem-solving, and customer service skills.
- Excellent written and verbal communication abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Strong attention to detail and ability to follow structured processes.
- Demonstrated ability to research issues independently before escalating.
- Experience using or willingness to adopt AI tools to improve efficiency.
- Ability to thrive in a remote work environment with reliable internet access.
Responsibilities
- Manage and resolve Tier 1 help desk tickets while escalating complex issues with clear documentation.
- Support a fully remote workforce via ticketing systems, messaging platforms, and video sessions.
- Provision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, and Zoom.
- Manage user access, group memberships, MFA, passwords, and SSO permissions.
- Configure, deploy, track, and recover company devices while maintaining asset records.
- Assist with security activities, including phishing reports, access reviews, and endpoint security support.
- Create and maintain knowledge base articles, runbooks, and user documentation.
- Identify recurring issues and recommend process or automation improvements.
- Contribute to initiatives involving identity management, Zoom administration, networking, and endpoint management.
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