Enterprise Implementation Specialist
New
F
FellowB2B SaaS
Work remotely within Canada.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Project ManagementJiraChange ManagementSaaSAsanaCRM
Requirements
- 5+ years of experience in implementation, onboarding, professional services, or technical program management at a B2B SaaS company.
- Proven track record of leading large-scale, org-wide software rollouts (multiple departments and/or 500+ users).
- Demonstrated experience managing complex, multi-stakeholder enterprise implementations from kickoff through full adoption.
- Experience working with a CRM (Salesforce, HubSpot, or similar) and project/professional-services tooling (e.g., Smartsheet, Asana, monday.com, Jira).
- Working knowledge of SSO/SAML, SCIM provisioning, and common enterprise IT/security review processes.
- Strong program and change-management skills: able to build rollout plans, manage timelines and risk across concurrent projects, and drive adoption at scale.
- Executive presence comfortable presenting to and building trust with senior stakeholders, including IT, security, and C-suite leaders.
- Exceptional written, verbal, and presentation skills in English.
- Ability to work independently, take ownership of outcomes, and operate cross-functionally in a fast-paced, evolving environment.
Responsibilities
- Own end-to-end implementation of Fellow for our largest enterprise accounts, from contract signature through full org-wide rollout and value realization.
- Design and execute detailed rollout plans for org-wide deployments spanning multiple departments, business units, or regions.
- Serve as the primary post-sale point of contact and trusted advisor for enterprise stakeholders, including IT, security, procurement, and executive sponsors.
- Manage the technical aspects of enterprise deployments, including SSO/SAML configuration, calendar and CRM integrations, data migration, and user provisioning at scale.
- Partner with customers' security, legal, and IT teams to complete security reviews, questionnaires, and compliance documentation.
- Drive change-management and adoption programs—executive briefings, champion networks, train-the-trainer programs, and communications plans—to ensure high usage.
- Manage a portfolio of concurrent enterprise implementations, proactively identifying and mitigating risks to scope, timeline, and budget.
- Report on rollout health, adoption metrics, and risk status to internal leadership and to customer executive sponsors.
View Full Description & ApplyYou'll be redirected to the employer's site
