Customer Retention Manager
New
U
UpsunCloud Infrastructure
UK, France, Spain, Germany or CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceCustomer SuccessCRM
Requirements
- Experience managing a rolling renewal pipeline.
- Proven ability to negotiate pricing, contract terms, and multi-year agreements.
- Experience identifying at-risk accounts and developing cross-functional save strategies.
- Hands-on experience with Salesforce or similar CRM.
- Solid understanding of customer health scoring and lifecycle automation.
- Ability to identify upsell and cross-sell opportunities.
- Comfort operating across both customer-facing and process design contexts.
- Demonstrated commitment to continuous improvement and operational scalability.
Responsibilities
- Manage a rolling pipeline of customer renewals across a high-volume portfolio.
- Help build and improve scalable retention and renewal workflows using Salesforce.
- Own direct, human outreach to smaller and long-tail accounts.
- Design customer lifecycle journeys, engagement triggers, and tech-touch motions.
- Identify at-risk accounts using health scoring frameworks and execute save strategies.
- Support the implementation of automated outreach and renewal risk workflows.
- Negotiate pricing, contract terms, and multi-year agreements.
- Identify and close upsell and cross-sell opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
