Podcast Booking Associate
N
Nearshore Business SolutionsPodcast Booking
Colombia, Must overlap at least six hours per day with U.S. Eastern business hours (9:00 a.m. to 5:00 p.m. ET).Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Near-native written English (C1 level or higher, C2 strongly preferred).
- Required Skills
- Customer SuccessGoogle SheetsAsanaData entry
Requirements
- Near-native written English with the ability to communicate clearly, professionally, warmly, and accurately.
- English proficiency at C1 level or higher, with C2 strongly preferred.
- Strong reading comprehension and the ability to review complete email threads before preparing an appropriate response.
- Exceptional attention to detail when managing multi-step workflows across several systems and communication channels.
- Strong organizational and systems-thinking skills, with the ability to execute repeatable processes consistently.
- Working knowledge of Google Sheets, email platforms, task-management tools, and other cloud-based business systems.
- Proven ability to prioritize independently, manage a high-volume inbox, meet commitments, and remain calm in a remote work environment.
Responsibilities
- Manage day-to-day email communication with clients and podcast hosts, providing clear updates, answering questions, and resolving routine issues.
- Coordinate interview scheduling between clients and podcast hosts, including confirmations, reminders, rescheduling, cancellations, and no-show follow-up.
- Guide new clients through a defined onboarding process, including welcome communications, information collection, and media kit delivery.
- Execute the complete booking workflow by preparing client-facing forms, coordinating calendars, updating databases, and tagging confirmed appearances.
- Maintain accurate information across Google Sheets, podcast databases, appearance trackers, deliverables records, Asana tasks, and other internal systems.
- Follow up on inactive email threads, pending opportunities, delayed episode releases, and outstanding client or host requests.
- Delegate research, proofreading, and outreach tasks based on client needs and team capacity while escalating complex situations to senior team members.
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