Business Systems Analyst II

New

MakparInformation Technology

Remote, US-BasedFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Required Skills: AgileBusiness AnalysisSCRUMDocumentationServiceNowTechnical support

Experience gathering and documenting software or systems requirements.
Experience writing Agile user stories and acceptance criteria.
Experience participating in Scrum or comparable Agile ceremonies.
Ability to translate business needs into clear, testable requirements.
Experience documenting workflows, processes, business rules, or system behavior.
Experience collaborating with product owners, developers, testers, and business stakeholders.
Experience providing technical customer support or coordinating the resolution of user issues.
Experience creating or maintaining knowledge base articles, SOPs, or user documentation.
Ability to manage time-sensitive customer communications and escalations.
U.S. citizenship.
Ability to obtain and maintain favorable USCIS EOD, suitability, and required system access.

Gather, analyze, document, and refine business and system requirements.
Work with federal product owners and technical teams to clarify requested system enhancements.
Write and maintain Agile user stories with clear acceptance criteria.
Document functional requirements, business rules, workflows, dependencies, assumptions, and constraints.
Participate in backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives.
Support development and testing teams by clarifying requirements and expected behavior.
Help coordinate User Acceptance Testing and document customer feedback.
Develop and maintain SOPs, workflow diagrams, knowledge base articles, user guidance, and training content.
Provide Tier 1 assistance for ICAM applications and services, including monitoring channels and escalating technical defects.

View Full Description & ApplyYou'll be redirected to the employer's site