Patient Account Specialist
New
U
Upstream RehabilitationPhysical Therapy
Must Reside in the United States, 9:00 AM - 5:30 PM CST or 10:00 AM – 6:30 PM CSTFull-Time
Salary15 - 16 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer support
Requirements
- High School diploma or equivalent experience.
- Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism.
- Exceptional communication skills, including oral, written, and presentation abilities.
- Strong active listening, attention to detail, and capacity to multitask effectively.
- Proven ability to identify and resolve problems in a timely manner.
- Self-motivated with the ability to stay on task and participate in routine check-ins.
- Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
- Proficiency in Microsoft Office Suite or similar software applications.
- High-volume call center experience and/or medical billing experience (preferred).
- Healthcare industry experience (preferred).
Responsibilities
- Answer inbound patient calls in a high-volume call center environment, providing assistance with billing questions.
- Escalate unresolved issues to the Accounts Receivable (AR) team.
- Process payments and set up payment plans.
- Communicate effectively to resolve billing concerns.
- Build rapport by being courteous and friendly.
- Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
- Refer complex or difficult calls/situations to the team lead or manager.
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